Refund policy

REFUND POLICY

At Garnished in Gold, we're committed to keeping our customers and staff safe during this difficult time. In order to help stop the spread of Covid-19, we are not accepting returns outside of the following guidelines. 

Classic Cuff Bundles are FINAL SALE. Please read sizing information before purchasing. 

Items purchased during sales and/or discounts are final sale. Items may not be returned unless they meet criteria below.

We will gladly replace any defective items or accept proper ring size exchanges within 10 days of receiving your order. After the 10 day window, items may not be returned. If proper sizing cannot be issued, we will issue store credit (minus initial shipping fee) once the item is returned. We do not accept returns for previously worn earrings - no exceptions. All products must be unopened and in its original packaging and condition. Garnished in Gold reserves the right to refuse returns that are damaged or show signs of wear. To return or exchange a defective or incorrectly sized item, please contact us at info@garnishedingold.com. Find more information under our Exchange Policy. 

EXCHANGE POLICY

We do not accept exchanges for anything other than ring sizing issues or possible defects. 

Classic Cuff Bundles are FINAL SALE. Please read sizing information before purchasing. 

We will gladly exchange any defective or incorrectly sized ring items. Possible defective or incorrectly sized (ring or cuff) items must be returned within 10 days of receiving your order. After the 10 day window, items may not be exchanged. All products must be unopened and in its original packaging and condition. Garnished in Gold reserves the right to refuse returns that are damaged or show signs of wear. We do not accept exchanges for previously worn earrings - no exceptions. To exchange a defective or incorrectly sized (ring or cuff) item, please contact us with photo/video description at info@garnishedingold.com. 

Please ensure that you choose the correct product and check product details for important product information before finalizing your purchase. We do not accept exchanges for anything other than ring sizing issues or possible defects. 

PROCESSING 

Once you've received a confirmation number, please allow 3-5 business days for order processing and handling. 

 SHIPPING

Once your order has been processed and shipped out, you will receive a tracking number via email automatically. We ship Monday through Friday and do not ship on Saturday and Sunday. 

Please ensure that the shipping address is correct upon placing your order. If your order is shipped to the wrong address, GiG is not responsible for misplaced or missing orders. If your order is undeliverable and returned to us, we will resend your order once received. Customers will  also be responsible for resent shipping costs. 

DELIVERY CLAIMS 

Garnished in Gold is not responsible for lost or stolen packages once handed over to our shipping provider. Please contact your local post office for more information. Garnished in Gold does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.

Although we do not hold responsibility for packages after handed to the carrier, we wanted to ensure that you receive your package. If you have not received your package in 5 days after marked delivered, please contact us at info@garnishedingold.com