Terms of Service
Policies and Terms of Service when I place an order with Garnished in Gold:
1. I confirm that my shipping address is correct.
2. I confirm that I have ordered the correct color and quantity.
3. I understand that once my order has been placed, I am unable to make any changes or edits to my order.
4. I understand that Garnished in Gold does not accept any returns or exchanges outside of the guidelines mentioned below.
5. I understand that orders are shipped within 3-7 business days (except for Pre-Sale items) Pre-Sale order shipping dates will be displayed in the item description.
6. I understand that issues with my items must be communicated within 7 days of receiving my order.
7. I understand that Garnished in Gold does not hold or accept responsibility for packages that have been reported as delivered by the carrier. Garnished in Gold does not issue refunds or credits for packages that the carrier confirms as delivered. Learn more under Delivery Claims below.
8. I understand that once a shipping label has been created, my order may not be canceled.
9. I understand that if I would like to exchange an item due to sizing issues, I will be responsible for return shipping fees.
10. I understand that if my package is returned to sender due to an incomplete or invalid address, I am responsible for re-shipping fees.
11. I understand that purchases made during sales and/or discount offers are final sale - no exceptions. I understand that products labeled "Last Chance" are final sale - no returns or exchanges will be accepted.
12. I understand that I must ship returned items within 7 days of delivery. Items will not be available for return after the 7 day window.
OUT OF OFFICE / HOLIDAY POLICY
1. I understand that during certain dates, my order will be shipped once the Garnished in Gold Customer Care Team is back in the office. Shipping timeframes are displayed at the top of the website in the announcement bar. Purchasing during an out of office timeframe is an agreement to these terms.
REFUND POLICY
Items purchased during sales and/or discounts are final sale. Items may not be returned unless they meet criteria below.
If there is a sizing issue and the customer requests an exchange, the customer is responsible for shipping the product back to our business address. If a proper size is not available, a refund in the form of store credit will be issued once the item is returned to our business address.
Business Address:
1301 East Parkerville Rd, Ste A5 1144, DeSoto, Texas 75115
We will gladly replace any defective items 7 days of receiving your order. After the 7 day window, items may not be returned. To return a defective item, please contact us with your name, order number, and a photo/video description at info@garnishedingold.com.
Find more information under our Exchange Policy.
EXCHANGE POLICY
We will gladly exchange any defective items. Possible defective items must be returned within 7 days of receiving your order. After the 7 day window, items may not be exchanged. To exchange a defective item, please contact us with your name, order number, and a photo/video description at info@garnishedingold.com.
If there is a sizing issue and the customer requests an exchange, the customer is responsible for shipping the product back to our business address. If a proper size is not available, a refund in the form of store credit will be issued once the item is returned to our business address.
Business Address:
1301 East Parkerville Rd, Ste A5 1144, DeSoto, Texas 75115
Please ensure that you choose the correct product and check product details for important product information before finalizing your purchase. We do not accept exchanges for anything other than possible defects.
PROCESSING
Once you've received a confirmation number, please allow 3-5 business days for order processing and handling.
SHIPPING
Once your order has been processed and shipped out, you will receive a tracking number via email automatically. We ship Monday through Friday and do not ship on Saturday and Sunday.
Please ensure that the shipping address is correct upon placing your order. If your order is shipped to the wrong address, GiG is not responsible for misplaced or missing orders. If your order is undeliverable and returned to us, you will be invoiced a reshipment fee, and we will resend your order once it is returned to us.
INTERNATIONAL
Once orders are handed over to shipping carriers, Garnished in Gold does not hold responsibility for the cost of taxes and duties. Customers are responsible for any import tax or duties upon receiving their order.
DELIVERY CLAIMS
Garnished in Gold is not responsible for lost or stolen packages once handed over to our shipping provider. Please contact your local post office for more information. Garnished in Gold does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.
Although we do not hold responsibility for packages after handed to the carrier, we want to ensure that you receive your package. If you have not received your package in 7 days after marked delivered, please contact us at info@garnishedingold.com